Privacy Policy

Who We Are

Poetic Levels LLC operates multiple business divisions, including Elevated Pours, BH Elevated Entertainment, BJH Tech Services, BJH Homelevation, and B. Hardy The Poet. This policy applies to information collected through our website and related services.

Information We Collect

Depending on the services you use, we may collect your name, email address, telephone number, billing and delivery information, booking details, order information, communications, account information, and technical information associated with your use of our website. Age verification information may be requested for age-restricted services.

How We Use Information

We use information to process orders and payments, provide requested services, coordinate bookings and deliveries, manage customer accounts, provide support, prevent fraud, maintain security, and meet applicable legal obligations.

Payments and Service Providers

Payments may be processed through Square or other authorized payment providers. We may use service providers for website hosting, communications, address verification, payment processing, and fulfillment. Information is disclosed as necessary to perform these services or comply with applicable law.

Mobile Information and SMS Privacy

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with third parties, except messaging service providers necessary to deliver the requested communications.

Cookies and Website Technology

Our website may use cookies, browser storage, and similar technologies to maintain website functionality, customer sessions, preferences, security, and service performance.

Data Retention and Security

We retain information as reasonably necessary to provide services, maintain business records, resolve disputes, and satisfy legal obligations. We use reasonable safeguards to protect information, although no electronic system can guarantee absolute security.

Your Privacy Choices

You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable legal and business recordkeeping requirements. SMS consent may be withdrawn by replying STOP.

Children and Age-Restricted Services

Our website is not directed toward children under 13. Elevated Pours alcoholic beverage products and alcohol-related messaging are restricted to individuals aged 21 or older.

Policy Updates and Contact

We may update this policy as our services evolve. Questions or privacy requests may be directed to [email protected].